Return Policy
Effective Date: October 22, 2025
Business Name: Dallas Gold LLC
Website: www.dallasgoldtex.com
Address: 17218 Preston Rd Ste 1050A, Dallas, TX 75252
Phone: (469) 579-0235
Email: dallasgold2023@gmail.com
At Dallas Gold LLC, customer satisfaction is very important to us. If you are not completely satisfied with your purchase, you may return it within 14 days from the date of delivery for a refund or exchange.
Return Conditions
- Items must be unused, unworn, and in their original packaging.
- Proof of purchase (receipt or order confirmation) is required.
- Returns must be initiated within 14 days of delivery.
- Refunds are issued to the original payment method only.
Refunds
Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed within 5–10 business days. Shipping costs are non-refundable.
Exchanges
We are happy to exchange your item for another of equal value, subject to product availability.
Return Instructions
To return your item, please follow these steps:
- Email us at dallasgold2023@gmail.com with your order number and reason for return.
- Wait for a confirmation email with return approval and shipping instructions.
- Pack your item securely in its original packaging.
- Ship your return to the following address:
Dallas Gold LLC
Attn: Returns Department
17218 Preston Rd Ste 1050A
Dallas, TX 75252
Please use a trackable shipping method and keep your receipt for proof of shipment. We are not responsible for items lost or damaged during return shipping.